Privacy Policy

Last Updated: 11/2/2024

At Hemlock & Ash, we value and respect your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and protect this information, and your rights regarding your personal data. By visiting our website (https://hemlockash.com), you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

• Personal Information: When you make a purchase, subscribe to our newsletter, or contact us, we may collect personal information, such as your name, email address, phone number, shipping address, and billing information.

• Usage Data: We may also collect information about your interactions with our website, such as your IP address, browser type, pages visited, and time spent on our website. This data helps us improve your experience on our site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To fulfill your orders, process payments, and communicate with you about your order status.

• Customer Support: To respond to your inquiries, provide support, and handle any issues or returns.

• Marketing: To send you promotional offers, newsletters, or product updates, if you have opted in to receive them. You can opt out of marketing communications at any time.

• Improvement of Services: To analyze usage data and improve our website, products, and services.

3. Data Sharing

We do not sell or rent your personal information. However, we may share your data with trusted third parties for the following purposes:

• Payment Processors: To process your payments securely.

• Shipping Providers: To fulfill and deliver your orders.

• Analytics Services: To analyze website traffic and enhance user experience.

These third parties are obligated to maintain the confidentiality and security of your information and are only permitted to use it in accordance with our agreements.

4. Security of Your Information

We take the security of your personal data seriously. We use industry-standard encryption methods and secure servers to protect your data during transmission and storage. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about website usage. You can choose to disable cookies in your browser settings, though this may affect the functionality of our website.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You may request to update or correct any inaccurate personal information.

• Deletion: In certain cases, you have the right to request the deletion of your personal data.

• Opt-Out of Marketing: You can opt out of receiving promotional emails by following the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, please contact us at [contact.hemlockandash@gmail.com].

7. Changes to Our Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hemlock & Ash

701 Shiloh Rd 125

Tyler, TX

Email: contact.hemlockandash@gmail.com

Phone: (318) 393-3978